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Returns are available for all countries within 14 days of received item. Item must be in sealed condition to be able to return it. Please contact us via chat or email to coordinate pick up.

We will not accept any returns for products if the original packaging has been opened or tampered with. Returns that are damaged or soiled may not be accepted. Original shipping and handling costs are non-refundable unless the items are defective or damaged.

The products you purchased online can be exchanged or returned at any Jardin de Parfums store in the United Arab Emirates.

Please make sure to bring your invoice (received by email or available to download from your online account), and a staff member will assist with processing your return or exchange in-store.


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